Support Center Individual Users
Quickstart guides, FAQs, and assistance for your IONIC or SYNT wellness device.
Common Device Questions
🔌 My device won't turn on
- Charge the device fully or connect it to a power supply
- Check that the power adapter is securely plugged in
- Try using a different outlet or USB cable
📶 I can't connect to the Inhealion app (Elite 200)
- Ensure Bluetooth is enabled on your smartphone
- Restart both your phone and the device
- Reinstall the app if the connection fails repeatedly
🌐 I can't download a program pack (IONIC 320)
- Check your Wi-Fi connection and network stability
- Verify that your subscription is active
- Restart the device and try downloading again
🔄 My program pack won't update
- Confirm you're connected to the internet (IONIC 320) or paired via Bluetooth (Elite 200)
- Check your Client Dashboard to confirm subscription status
Software & App Support
- Download the Inhealion app from the App Store or Google Play
- Use a USB-C cable for desktop sync (Elite 200)
- Log into your Client Dashboard to check active pack status and renewal options
Still need help?
Our support team is here for you. Please include the following when contacting us:
- Your device serial number
- A description of the issue
- Any screenshots or app error messages (if relevant)
Note: Inhealion devices are not medical tools. They support frequency-based wellness and are not designed to replace healthcare treatment.